What should I do if playback stops? (Samsung, Pixel, Huawei phones, etc.)

What should I do if playback stops? (Samsung, Pixel, Huawei phones, etc.)

Please identify the issue first based on the following tips:
  1. Is your device on battery-saving mode?
  2. Are you using any cache-clearing or power-saving apps?
If yes, please turn them off.

Stop playing when the phone screen is off/phone is locked after several minutes


For Android 9.0 users, 

please try the following steps to change your phone Settings.

1) go to the phone Settings - Apps - Castbox - Battery - and make the background activity allowed for Castbox (check the following screenshots to get more instructions)

2) go to the phone Settings - Device care - Battery - Castbox, and turn off the "Put app to sleep" setting. 

3) go to the phone Settings - Apps - the "three vertical dots" icon on the top right corner - Special access - Optimize battery usage - choose "All" by clicking the arrow icon - turn off the option for Castbox. (Or you can search "Special access" directly in the phone Settings page)

4) check all Battery-relevant settings in your phone Settings by searching "Battery" on the Settings page and remove all optimizations for Castbox.

For Samsung users,


go to the phone Settings app - Castbox - Battery - allow background activity. 

          

     

For Pixel users,


go to your phone Settings app - Castbox - Battery - Background restriction and remove that.

   

   

For Huawei users,


go to the phone Settings app - Castbox - Power usage details - App launch- and turn on the setting "Run in background".

          




If the above method does not work for your Huawei phone, please try the following steps. 

Enable Smart tune-up in Phone Manager/Optimizer, and clear data for Phone Manager/Optimizer by performing the following:
a. Open Phone Manager/Optimizer, touch in the upper right corner and enable Smart tune-up.
b. Open Settings and search for Apps. Locate and touch Phone Manager/Optimizer, then go to Storage > CLEAR DATA. Ensure that your phone is connected to the network, then open Phone Manager/Optimizer. Wait until Phone Manager/Optimizer displays a score on its screen, and restart your phone.
Here are the screenshots for your reference:
       

For other phone models,

  1. Huawei - Only Pre-EMUI 5.0 / Android 7 - Go to Settings > "Protected apps", check Castbox app and set it as protected.
  2. Sony - Tap on the battery icon. Go to Power Management > STAMINA mode > Apps active in standby > Add Castbox app.
  3. Xiaomi - Security (App) > Permissions > Autostart - Enable Castbox.
  4. New Xiaomi - Settings > Developer Options. Disable "memory optimization". To enable Developer Options, please go to Settings > About - tap on MIUI for 8 times.
  5. OPPO - Go to Settings > "Security settings" > "Data saving" and enable Castbox.

If the above settings do not make any sense


Please go to the app "Personal" page – "About" – "Contact us" – "Submit report via email", and shoot us a message regarding the situation. Please send us some screenshots or a screen recording so we can further look into it.



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