Troubleshooting
Why can't I play or download episodes from "My Favorite Murder" show? (Android)
If you cannot play or download episodes from this show - "My Favorite Murder with Karen Kilgariff and Georgia Hardstark", please go to your phone Settings app - Applications - Castbox - Storage - and clear the cache. After clearing the cache, the ...
What should I do if the podcasts don't load? (Android)
Please go the phone Settings- Applications- Castbox- Storage- Clear cache, after clearing the cache, go back to the app and see if the podcasts could load successfully. If it still doesn't work, please try to go the phone Settings- Applications- ...
I've changed my settings on the app and my phone to get push notifications for new episodes. Why am I still not getting them?
Please firstly go to the phone Settings - Apps - Castbox - Notifications and check if you allowed this for Castbox. There could be different paths for different phone models. Then, please go to app Settings - Notifications - New Episodes and see if ...
If the new episodes are not updated/loading in time, what should I do?
Normally, the app will refresh and update new episodes after you open the app for 15-20 minutes. If a podcast doesn't update the latest episode several hours after it is released, please reach out to the podcaster to get more info. You can submit a ...
If I can't subscribe to any new/more channel, what should I do?
Please note that for our free version, the subscriptions limit is 100. If you want to subscribe to more channels, you could give our premium version a try by simply going to the app Personal page - Go Premium. If you have not reached the ...