**Attention please - Tips for searching in Castbox Help Center

Thanks for coming to our Help Center and trying to find answers. We understand you are eager to get advice. To increase your chance to find the right answer, here are a few things you need to know:

Rule No.1

Please search only in English.

Rule No.2

Please don't expect this search engine to be as smart as Google search. So try to avoid questions beginning with why, what, how, or where etc. They won't help at all. 

Instead, please keep the keywords short and to the point. For example, instead of asking "how do I remove podcasts from favorites", please just type "favorites". You will find a list of possible results. 

Rule No.3

We encourage you to search in the first place. However, if you didn't find anything helpful by searching, please don't rush into submitting a ticket or contacting us via email. Also, if you didn't find anything related, please don't keep searching for like a dozen times. 

We categorized the common issues into different types, targeting at listeners and podcasters. Please tap "See all articles", scroll down and take a look at them. Please first identify which category your issue belongs to, select it and then scroll up to scan all articles of the specific category. You can check out the following screenshots.

If you are looking for a feature that you didn't find both in the app and help center, it's highly possible that we don't have it yet. Please tap here to fill out our Feature Request form. 

We suggest you to look through articles in "Getting started"

Tap the icon to search 

Tap "See all articles" to see the outline

When you select a category, the articles will appear in the top. Please scroll up.  

If you don't find info related to your question, you can scroll to the bottom and submit a ticket.

Still can't find what you're looking for?

Browse through the FAQs, or join our Telegram group or Facebook group

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