Troubleshooting
Why does Castbox use so much data when cellular data is turned off for downloads and streaming (Android)?
First, please go to "Settings" -> "Mobile Data Usage", and make sure all the options (Stream, Download and Show Episode Covers) are turned off. You can also choose to go to your phone’s mobile data setting, and disable Castbox to use your mobile ...
If I disable mobile data for downloads but want to download an episode when data is on, is there a way to make it wait in the download queue and not download until WiFi is connected?
Yes, for Android users, please choose "later" in the pop-up window after you tap the download button. For iOS users, please choose ""Download Later" in the pop-up window. Then the episodes will be added to the downloads queue. Still can't find what ...
Why auto download is still happening after I turn it off in settings?
Go to "Settings" -> "Auto Download" and make sure you uncheck "Playlist auto download" and select "None" in New Episodes menu. Enter "Customize" section, check if the default option is "None" for all podcasts. If not, you can reset. Then go back and ...
Why did the downloads fail when the app ran in the background? (iOS)
Due to the limitation of the iOS system, the app could not download episodes without playing anything. For example, if you listen to an episode while navigating away from the app, the app could continue downloading; if you just navigate away from the ...
Why do downloaded episodes need the Internet to stream again?
If the downloaded episodes cannot be played or need to be streamed again, it is possible that they had been removed or their source had been broken. Normally, the playback progress bar of your downloaded episodes should be “filled” with the gray ...
What should I do if the app won't download/download failed?
If you cannot download any episodes, please check if you have enough storage space first. For Android users: 1. change your storage location (eg, from SD card to the internal storage by going to the app Personal tab - Settings - Change storage ...