Why does Castbox use so much data when cellular data is turned off for downloads and streaming (Android)?

Why does Castbox use so much data when cellular data is turned off for downloads and streaming (Android)?

First, please go to "Settings" -> "Mobile Data Usage", and make sure all the options (Stream, Download and Show Episode Covers) are turned off. You can also choose to go to your phone’s mobile data setting, and disable Castbox to use your mobile data.

If it doesn't work, we need more info to further locate this data-consuming issue and will forward the info to developers for evaluation. 

Please drop us an email at contact@castbox.fm with the following details. 

1) Please show us how much data is consumed during a certain time span (day/week/month).

2) When this problem happens again, please go to your Castbox "Personal" tab - "About" - "Contact us" - "Submit report via email..." and send us an email in this way. Then we could get to know your log for further analysis. 

3) Did you usually tap the playback button on the preview half page to play episodes? Or you tap the episode cover/player bar to play them?

4) For the downloaded podcast you listen to, did you download them manually? Or are they auto downloaded?

5) Did you turn on any auto delete settings? There are two auto-delete settings for the app. One is "Automatically delete from Playlist" and the other one is "Automatically delete played episodes". You could find both of them by going to the app Settings. 

6) When you opened the app or played episodes, did you get a pop-up notification asking your permission to use data?

7) Please check if you could play the downloaded podcast normally when you are offline (without mobile data and wifi).

We are working on making our app better and our support team will be glad to help you out.

Thanks for your patience and cooperation. : ) 


Still can't find what you're looking for?

Browse through the FAQs, or join our Telegram group or Facebook group


    • Related Articles

    • How do I disable my mobile data and only use WiFi to download?

      Please go to “Settings” -> “Mobile Data Usage”, and turn the options (Stream and Download) off. You can also choose to go to your phone’s mobile data settings, and disable Castbox to use your mobile data. For Android users, if you want to save more ...

    • How do I disable data usage?

      Please go to the app "Personal" page - "Settings" - "Mobile Data Usage", and turn the options (Stream and Download) off. For Android users, you can turn off "Show Episode Covers". Also, please go to your phone’s mobile data settings, and disable ...

    • Does Castbox support Android Auto? (Android)

      Yes, Castbox supports Android Auto. If Castbox doesn’t show in your phone’s Android Auto, please kindly follow the following steps. Open Android Auto Tap the “three lines” icon in your top left corner Tap “About” Tap “About Android Auto” continuously ...

    • How to clear the cache or data of the app?

      For Android users, please go to your phone Settings app - Apps/Applications - find Castbox - click "Storage" - and choose to clear the cache or data. For iOS users, please go to your Castbox app - Personal tab - Settings - Clear Cache - you can clear ...

    • Castbox in-app Community Rules

      Castbox Community (the "Community" tab on the bottom of the app interface) is the place for listeners to discuss podcasts and communicate with podcasters. We love podcasts, and we want to protect the experience and safety of Castbox users. Please ...