FAQ
Do subscriber and play numbers on Castbox include statistics generated on other platforms?
No. All statistics shown on the channel page is based on Castbox alone, not including any other platforms.
Why can't I see my claimed podcast under "Podcaster" on the mobile app?
You might notice there's a micro management center for podcaster as shown below in the app. Please be aware that this podcaster section on the mobile app is only intended for podcasts hosted on Castbox not claimed channels. You can't manage your ...
How to replace the audio file?
Please follow the steps as shown in the screenshot below: enter creator studio- episodes- edit- replace audio file -save changes.
How to check statistics of a Castbox hosted channel on all platforms?
Sorry that we can only provide statistics on Castbox at present, but it is a goal that we will try to make happen in the future when the time is right. You can work with some third party Podcast Analytics & Attribution platforms and we support adding ...
Why don’t the subscriber and play count reflect the real-time changes?
The changes on the previous day will be reflected in the statistics shown the next day. There will be a 24 hour gap. Please be patient and check again later if they don’t update the first time.
Can I add a prefix from Chartable or Podtrac to the enclosure URL?
Yes, adding URL prefix is supported on Castbox now. URL prefix is provided by some third party Podcast Analytics & Attribution platforms like Chartable to measure information like downloads, plays etc. You will find the field labeled “prefix URL” in ...
Why can't I find my channel in my creator studio?
It's highly possible that you've logged in to a different account, which isn't linked to your channel. In this case, you will see the channel in your creator studio if you sign in Castbox using the same way that you've signed in before. Signing in ...
How to mark my podcast as explicit?
Currently, Castbox only display explicit labels on our web player. We will make efforts to support this feature on Castbox Android and iOS App in future updates. Apart from that, you could mark your content as explicit by following guide below. For ...
How to customize Castbox HTML embedded player?
Embedded Player For Channel and Episode Embedded code for your Castbox channel and episode are available in the pop-up window after you click the "Share" button on your channel or episode page on Castbox.fm. Change the episode to be displayed on the ...
What types of audio file can be uploaded to Castbox?
You can upload audio files of almost all popular types, such as Wave(WAV), MP3, MP4, AAC and M4A. Feel free to create a channel and try uploading your recording. In addition, the maximum file size is 400M.
Why is there an unpublished channel in my Creator Studio?
An unpublished channel means it is unsearchable and not visible to the public. Generally, an unpublished channel could be: a duplicate channel that has been hidden, or a channel that has been taken down by Castbox. In the first case, it's most ...
How to add my radio to Castbox?
If you want to add your radio to Castbox, please provide us with the following information regarding your radio station: Title Homepage / Website Description Country Genres Stream Url Cover Art URL Please send an email with the above information ...
May I use music in my podcast?
Generally speaking, there is no easy nice path to use music in your podcast. You have to obtain the necessary rights for both the musical composition and the sound recording to play music in your podcast. Here are the reasons: a podcast is viewed as ...
Can I redirect my Castbox RSS feed to another RSS feed?
We are glad to tell you that it is supported to redirect your RSS feed URL to a new one now. Please log in to the web- enter your Creator Studio- go to Channels- Edit- Advanced Options- Redirect Feed URL to enter the new feed. Note that it is not ...
How to delete one of my episodes from my channel?
If your podcast is hosted on other platforms, please remove the episode from your RSS feed. If the problem persists, please contact us via contact@castbox.fm. Also, please note that you won't be able to directly delete episodes on Castbox even if you ...
The email I entered for claiming ownership does not match the email in the RSS feed.
Please note that claiming ownership only applies to podcasts that are hosted elsewhere. If your content is hosted on Castbox, you already have ownership of your channel. One possible reason for receiving the error message is that an auto-generated ...
Episodes' artwork can't be displayed on Castbox Web Player
Please first check your RSS feed and see if the URL for the not-displaying artwork, i.e. URL between the double quotes within the <itunes:image> tag, starts with "http" instead of "https" . If so, then the artworks won't be displayed on Castbox web ...
Is it free to host my podcast on Castbox?
Yes. We provide free podcast creating and hosting service with unlimited storage.
Do I need to “Claim Ownership” of a channel that I created?
No, you don't. Because you already own the channel you created on Castbox.
Can all Castbox users access to my podcast once it has been available on Castbox?
Podcasts listed on Castbox can be listened by all Castbox users no matter where they resides. Listeners can directly find your podcast if they search for the title of your podcast or the RSS feed URL for your podcast.
How to update my RSS feed on Castbox?
If you have updated your RSS URL in Apple Podcasts Connect or added the <itunes:new-feed-url> tag to your RSS feed, then Castbox will automatically reflect this change. We will create a new Castbox channel using your new RSS feed and the old channel ...
What kind of music can be played in my podcast?
Generally, we suggest not to play any copyright protected music in your podcast. You can check this guide for more information.
My podcast doesn't show up in the corresponding category.
Even though you've categorized your podcast in the RSS feed, your podcast will most likely not appear in the corresponding category on Castbox. Podcasts listed in each category on Castbox are top or trending podcasts of the corresponding category. ...
My saved drafts are lost from my Android phone.
You can check if the recordings exist under your phone’s file directory CastBox/record. If you find them there, you can tap the cloud icon on the recording page and find the recordings by selecting “Audio” in the sidebar.
How to arrange the order of episodes in my channel?
Please first log in to your Creator Studio. This feature is only available for podcasts hosted on Castbox. You can rearrange the order of your published episodes by altering the publish time of an episode. Episodes of a channel will be sorted from ...
How to schedule uploading using Creator Studio?
Please first log in to your Creator Studio. You can schedule uploading by setting the publish time of a certain podcast. The “Publish Time” field is available when you are uploading or editing an episode. Setting "Publish ...
The artwork of my podcast is not updated.
If you have submitted your podcast to Apple Podcasts. Please first make sure your artwork meets the requirements by Apple below. "Artwork must be a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels, 72 dpi, in JPEG or PNG ...
Where can I find my RSS URL?
Please first log in to your Creator Studio and make sure you have created or claimed a podcast channel on Castbox. Go to website https://castbox.fm Click the profile icon in the top right corner to log in. Open "For Podcasters"- Enter Creator ...