Troubleshooting
Bluetooth headphone keeps disconnecting while playing
Here is a solution that may help, please try the following steps: 1. Go to your phone Bluetooth Menu and click the Forget the Bluetooth device (headphone or car stereo) 2. Turn OFF the Bluetooth device 3. Turn the phone Bluetooth Off 4. Restart your ...
Why can't I access the playlist when I'm in airplane mode or off WiFi?
Usually, the playlist can show in the offline mode. If you or some clearing apps on your phone cleared the cache, the playlist wouldn't be able to access. We recommend you to go to the downloads section to play the episodes. You can choose your ...
Why does the app continue/won't stop playing after I close or exit the app? (Android)
You might have intended to stop playing by the following ways: 1. Swipe the player off in the notification menu 2. Open the running programs list and clear Castbox out 3. Run the command Close All However, they all won't work. Please note that you ...
What should I do if the player won’t stay in the notification bar/drop-down menu? (Android)
If the notification player shows up while playing but disappears after the playback is paused for some time, it is possible that Castbox is killed by the system in the background. Please go to your phone Settings - Apps - Castbox - Battery - Optimize ...
What should I do if the app crashes? (Android)
If you can open the app, please go to your Castbox "Personal" tab - "About" - "Contact us" - "Submit report via email..." and send us an email in this way. Then we could get to know your log for further analysis. If the app won't open, please try ...
The sound is lowered when a notification comes, how could I do to stop notification sound? (Android)
When the notifications come, 1) if you do not enable "Pause for interruptions" feature in the app Settings, the sound will be lowered, thus you may miss something. 2) if you enable "Pause for interruptions" in the app Settings, the player will pause ...
Will the play order as chosen within channel settings - eg "top to bottom" - be impacted by the sort order of episodes within the channel page? (Android)
The "top to bottom/bottom to top" setting is a fixed rule. It strictly follows the order of episode list. If you change the sort order of episodes within the channel page, the play order will not change unless you manually switch to another episode. ...
Why is there a message "The source is unavailable" when playing the episodes?
Usually, if you receive a notification that “Castbox can’t play this episode because the source is unavailable”, it means that the podcast source files could be broken or made unavailable by the podcaster. You can send the names of these episodes to ...
What should I do if playback stops? (Samsung, Pixel, Huawei phones, etc.)
Please identify the issue first based on the following tips: Is your device on battery-saving mode? Are you using any cache-clearing or power-saving apps? If yes, please turn them off. Stop playing when the phone screen is off/phone is locked after ...