Account & Settings
How to delete my account? (Podcast Player Purple Version)
To delete your Podcast Player account (purple icon version), please go to the app - sidebar - Settings - Account and click "Delete Account". Once the account is deleted, all data will be removed and cannot be recovered.
I cannot see my country/region in the Region list of the app. What should I do?
If you can not see your country/region in the app's Region list, please 1) change your phone's system language to the main one which is generally spoken in your country/region. 2) fully close the Castbox app and restart it. 3) go to the app Settings ...
Off-Facebook Activity
If you'd like to turn this option off, please check this article from Facebook's Help Center: https://www.facebook.com/help/287199741901674?helpref=faq_content Thank you!
How to turn off autoplay while connecting to the car Bluetooth? (Android)
Please make sure that you are using the newest version of Castbox Android app, and go to the app Personal tab - Settings - Block receiver auto play - turn this setting on, and next time, if the app is fully closed, it won't play automatically while ...
How can I turn off the "Download Notification"?
If you'd like to turn off the Download Notification and prevent it from appearing in your drop-down notification area, please go to your phone Settings app - Notifications - find Castbox - and turn off the "Castbox Download" setting. If these are ...
How to request a refund?
If you purchase via Google Play, please send the Order ID/Transaction ID to contact@castbox.fm. The format of this ID is GPA.1234-1234-1234-12345, which could be found in the email (receipt) send by Google Play. If you purchase via App Store, please ...
How to clear the cache or data of the app?
For Android users, please go to your phone Settings app - Apps/Applications - find Castbox - click "Storage" - and choose to clear the cache or data. For iOS users, please go to your Castbox app - Personal tab - Settings - Clear Cache - you can clear ...
Can I set alarm in the app?
Sorry, we don't have this feature yet. You can use timer to stop playing podcast after a certain time. Here is how: Can I set a Sleep Timer for playback?. Still can't find what you're looking for? Browse through the FAQs, or join our Telegram ...
Can I bookmark podcasts?
Sorry, we don't have this feature yet. Please visit this article and Fill out our Feature Request form. We will review your requests regularly and implement the most requested ones. Thank you!
What is Task Center? How can I earn Golds?
If you set the in-app region setting as the United States, India, China, South Korea, and Brazil, you will get this "Task Center" section on the Personal tab. In Task Center, you can complete the tasks, to earn Golds. Once you have a certain amount ...
How can I join or leave the Beta program of the app?
We warmly welcome you to join our Beta program, to enjoy the latest version of the app. Please click the following link to join. https://play.google.com/apps/testing/fm.castbox.audiobook.radio.podcast If you would not like to be a beta user any more, ...
How can I change my password?
If you'd like to change the Castbox-Email account's password, please log out the app first (The "Log out" button is at the bottom of the app Settings page), then in the login page, click "Email" button, and on the sign-in page, click "Forgot ...
How do I turn off the sound for push notifications?
For Android users Please go to your phone settings - notification settings - Advanced Notification Settings - Castbox - tap "Castbox Push" - Importance - select "Medium" or "Low" (Eg: Samsung Galaxy S7 edge). Please check the screenshots below and ...
Why does the app not sync/remember auto download settings after I change the phone or reinstall the app?
We are sorry that if you change phones or reinstall the app, you need to set up your auto download preference again. The reason why we do so is because of storage concern. If you choose to keep all unplayed episodes on a phone with plenty of space, ...
How do I unlink Facebook, Twitter, Google or Line accounts? (Android)
We are sorry that you cannot unlink accounts by yourself for now. Please contact us (How to contact us?) and we can help you unlink the accounts. Please tell us your email (the account that you log in the orange app - Castbox) and the way you log in ...
If I cannot find Castbox widget, what should I do (Android)?
If you moved the app to the SD card in phone settings (not "Change storage location" in app Settings), widget wouldn't be available for Castbox. If you want to use widget on the home screen, please move the app back to device memory. Still can't ...
What should I do if I enabled Tweet syncing but my comment didn't share to Twitter (Android)?
If you have multiple Twitter accounts, please check if you connect the right one. Please tell us your email (the account that you log in the orange app - Castbox) and the way you log in (Google or Facebook). We will help you unlink your Twitter ...
Signed in using the wrong account. How do I change accounts?
Please check out this article: How do I log in/out my account in the app? and log out first. Then you can log in with the right account. If you forget the way you signed up (Google or Facebook), please send us a list of possible email addresses. We ...
How do I add a widget to the home screen (Android)?
Please note that for some phones models, the approach might be different. Long press the home screen and tap the Widgets menu. Scroll to find Castbox and tap it. Then it will be added to home screen. Still can't find what you're looking for? Browse ...
How do I change the language of the app?
Please note that the language within the app (not related to podcast recommendations) follows your system language. So if you want to change it, please change your system language. If you want to get more podcast recommendations of a certain ...
How to change my username?
Please note that we don't have the right to change your profile. You can only change it by yourself. For Android or iOS users Please go to Personal - tap "Edit info" (under your username) or your profile photo - click the edit button the top right ...
Is there a desktop version?
We don't have the desktop app version so far. Please go to our website Castbox.fm and sign in to listen to podcasts. By logging in with the same account, your subscriptions, playback progress, favorites, and history could be synced across platforms ...
How do I enable/disable Waze integration? (Android)
Please make sure that the Waze app is installed on your phone first, then please go to Personal - Settings - General - Enable/Disable the Waze integration. Still can't find what you're looking for? Browse through the FAQs, or join our Telegram ...
How can I link my Facebook, Twitter or Line accounts (Android)?
Please go to Personal - Settings - Linked accounts to link your Facebook, Twitter, Google or Line accounts together to one Castbox account. Then you can use any of them to log in. Please notice that since Castbox offers different login methods, if ...
Will I lose my subscription, playlist or favorites after changing phones/uninstalling/reinstalling?
Of course not. Your subscription (tags), play status, playlist, favorites or history are supposed to sync automatically once you sign in with the same account as before. However, the downloads and the app settings will not be transferred to the new ...
If I cannot log in via Twitter successfully, what should I do?
If you'd like to log in the app via Twitter, the Twitter app should be installed first. Please check if you have installed it. Still can't find what you're looking for? Browse through the FAQs, or join our Telegram group or Facebook group
How can I change my email address?
We are sorry that there may be no direct way to change your email address and sync the account data to another new one. However, you can use OPML export and import features to import your subscribed podcasts to your new account which you can ...
Why are there no player control buttons in the drop-down menu (Android)?
Please go to your phone Settings - Notifications - select Castbox and see if it is disabled to receive all notifications; or if you disable the relevant player notification setting. If so, the player won't display in the notifications menu. After ...
How can I delete/deactivate my account? (Orange Version)
1. For Castbox Android users (orange icon version), please go to the app Personal tab - Settings - Linked accounts and choose "Delete account", and delete the account by yourself. 2. For iOS users, please go to the app Personal tab - Settings - ...
I have used Castbox for a while without logging in. If I create a account, would I lost my subscriptions?
Please do not worry. Your data should be stored on our server. Please kindly log out and log in with the same method, and check if your subscribed podcasts can appear. Still can't find what you're looking for? Browse through the FAQs, or join ...
Why I cannot save downloads/change storage location to SD card (Android)?
Please first make sure that your SD is not in "read-only" mode. Then, please go to the app Settings - Change storage location and check if the SD option could show up. If it does, please try changing it to Internal Storage and then switch back ...
How do I disable data usage?
Please go to the app "Personal" page - "Settings" - "Mobile Data Usage", and turn the options (Stream and Download) off. For Android users, you can turn off "Show Episode Covers". Also, please go to your phone’s mobile data settings, and disable ...
How do I turn on/off new episode push and other notifications?
Please go to app "Settings" - "Notification Settings" - Select which kind of notifications you want to receive. For Android users, you can set up E-mail notifications (Castbox newsletters) and Push notifications (Suggested content, Replies to your ...
I have unlimited mobile data, how do I disable the "mobile data warning"?
Please go to your app "Settings" - "Mobile data usage" and enable the features of "Stream" and "Download" so the pop up notification would not show up. Still can't find what you're looking for? Browse through the FAQs, or join our Telegram ...
Why does Castbox require permissions of Microphone, Camera, storage and Bluetooth (Android)?
Castbox requires your permissions of Microphone, Camera, storage and Bluetooth for audio recording, changing profile image, downloading files to your SD card and connecting to a Bluetooth device. You may disable them by going to your phone settings - ...
Does the app sync across devices?
Yes, if you are using Castbox on Android, iOS or web system, by logging in with the same account, your subscriptions, playback progress, favorites, history could be synced across devices. Please note that preferences and settings don't sync across ...
How do I log in/out my account in the app? (Login & Logout)
Logging in: When you first open Castbox, the app will ask you to log in via Gmail, Facebook, Twitter, or choose to login later. If you choose to login later, go to the “Personal” page, and tap the “LOG IN” button to return to the login page. Logging ...
What happened to the purple version of Castbox? Is it the same app?
Both versions of Castbox are indeed developed by the same company. However, the purple version of Castbox app is a straightforward listening platform with fewer bells and whistles than its orange counterpart. The orange version of Castbox has a more ...
Settings on the "Personal" tab - iOS
Region If you change to another country/region, the contents on the “Discover” tab will be changed accordingly. Please note that the app language is according to your phone settings, changing regions within the app would not affect the app language. ...
Settings on the "Personal" tab - Android
Region If you change to another country/region, the contents on the “Discover” tab will be changed accordingly. Please note that the app language is according to your phone settings, changing regions within the app would not affect the app language. ...